Web & Digital Experiences

Websites and portals people actually enjoy using.

Fast, accessible and secure digital experiences, from marketing sites to self-service portals, designed around your users and connected to the systems behind them.

Start a conversation Explore by sector
  • Websites
  • Customer portals
  • UX & accessibility
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Across sectors

Digital experiences for every audience.

Choose a sector to see what this looks like day to day.

Public sector

Accessible services people can finish online

Clear, accessible online services that residents can complete on any device, without needing to phone or visit.

  • Accessible online forms
  • Service status and updates
  • WCAG 2.2 AA compliance

Higher education

Course pages and portals that turn interest into applications

Course finders, open-day bookings and applicant portals designed around how prospective students actually search.

  • Course finder and search
  • Open-day and event bookings
  • Applicant and student portals

Utilities

Self-service that answers customers first

Account portals, outage updates and online service requests that answer customers before they pick up the phone.

  • Customer account portals
  • Outage and incident updates
  • Online service requests

Real estate

Property sites that turn browsers into viewings

Fast property search, rich listings and online viewing bookings, with tenant and landlord portals behind them.

  • Property search and listings
  • Online viewing bookings
  • Tenant and landlord portals

Retail & consumer brands

Brand sites and stores that load fast

Fast, distinctive brand sites and storefronts that tell your story and make buying easy on any device.

  • Brand and campaign sites
  • Storefront performance
  • Analytics and conversion tuning

What we deliver

What we deliver

Choose what you need. A short discovery confirms the scope, the plan and the cost.

  • UX & content design

    User research, journeys and content structure that make the next step obvious.

  • Websites

    Fast, accessible sites that are easy for your team to update.

  • Customer & partner portals

    Secure self-service for applications, documents, bookings and status.

  • Accessibility (WCAG 2.2)

    Accessible by design, tested with assistive technology.

  • Integrations

    Connected to your CRM, payments, identity and back-office systems.

  • Performance & analytics

    Measured page speed, search basics and analytics you can act on.

In practice

From phone calls to self-service

A typical example of the change we make. Every engagement is shaped around your process.

Before

  • Customers call to check on their request
  • Forms are emailed as attachments
  • Staff rekey details into the back office
  • No status updates without chasing

After

  • Customers sign in and see live status
  • Forms are submitted and validated online
  • Data flows straight into your systems
  • Automatic updates at each stage

Fewer calls, cleaner data and customers who always know where they stand.

Example engagement

Self-service portal and workflow automation

Representative engagement ยท Web, automation and integration

The challenge
Customer requests handled by email and paper, re-keyed between systems, with no easy way for customers or staff to see status.
What we delivered
A bespoke web portal for customers, automated back-office workflows and secure integrations into the existing systems of record.
The outcome
A single, auditable record for every request, far less re-keying, and customers who can see progress without chasing.

Web & Digital Experiences Customer & Partner Portals Process Automation All case studies

Questions

What clients usually ask.

Something else on your mind? Ask us directly

Technologies we use

  • Power Pages
  • React
  • Next.js
  • Azure Static Web Apps
  • Entra ID
  • WCAG 2.2
Can we update the content ourselves?

Yes. We set up editing that suits your team and train them to use it.

Do you design as well as build?

Yes. Research, UX, visual design and development are handled by one team.

How do you approach accessibility?

We design to WCAG 2.2 AA, test with keyboard and screen readers, and fix issues before launch.

Can a portal connect to Dynamics 365 or our own systems?

Yes. Portals can sit on Power Pages with Dataverse, or connect to your systems through APIs.

Related

What should your website or portal do better?

Tell us who your users are and what they struggle with. We will suggest where to start.

Start a conversation hello@devdex.co.uk